TERMS & CONDITIONS
Please read these T&C’s carefully before purchasing, by purchasing with Garter & Veil you are agreeing to these terms and conditions.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here.
If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations.
You are welcome to print or store these terms for your own records.
Garter & Veil own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Garter & Veil website, we make no warranties, whether expressed or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the website. When you place an order with Garter & Veil you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please contact us. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights
PRICING & PAYMENTS
Prices for products are quoted on our website and are correct at time of posting, all product prices and delivery charges are shown in UK pounds sterling.
It is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated, any glitches, errors or typos are not required to be honoured.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by credit or debit card, or other payment method as indicated at the time of the order.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
You will be advised on an estimated dispatch date upon placing your order and we will arrange for the products to be delivered to the delivery address in your order.
Please notify us within 2 calendar days if your address was submitted incorrectly, we cannot be responsible for items sent to an incorrect address unless we are notified in writing of the correction before confirmation of shipping.
The cost and timescale for delivery is dependent on whether the products are held in stock and the delivery region, this is clearly stated prior to payment.
All Items will be posted via Royal Mail recorded and signed for service. Tracking numbers will be provided once the order has been fulfilled.
If there is no one to accept the parcel at the time of delivery, It is Royal Mail’s policy to leave a card for you to arrange collection or re-delivery.
Standard delivery uses Royal Mail but other delivery services/couriers may be used for specific circumstances and at our discretion.
Delivery time frames should be used as a guide and no guarantees can be made on delivery time frames. Should you have specific circumstances outside of these guidelines please contact us and we can assist directly.
We reserve the right to send products in separate packages to ensure a faster delivery service.
Prices shown are standard and from time to time may differ, such as during a promotion period. All delivery charges (if applicable) will be clearly shown during the checkout process.
We will use reasonable endeavours to deliver products in line with the guidelines provided. However, we cannot guarantee delivery by a specific date.
We do not take responsibility for late or non-delivery due to factors outside our control.
RETURNS & CANCELLATIONS
Bespoke items are exempt from The Consumer Contract Regulations (Information, Cancellation and Additional Charges) 2013 SI 2013/3134 – the only exception being is if they’re faulty, not as described, not fit for purpose or any other In this case, please refer to more information on our returns page.
For all other items you have the legal right to cancel your order up to 14 calendar days after the day on which you placed your order (with the exception of any exemptions as covered under our Returns Policy). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
Should you wish to cancel your order, you can notify us by email at email@example.com within 14 calendar days of your order.
You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order) or other exemptions as covered under our Returns Policy.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk in original saleable condition including and packaging. We would recommend that you return items using a traceable service.
If you cancel your contract but we have already processed the goods for delivery, you must send the goods back to us unopened at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, and we have received the goods back, we will refund any sum debited by us from your original form of payment within 14 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation) and any associated delivery costs, this decision will be at our discretion.
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
BESPOKE DESIGN SERVICE
We offer a bespoke commissioning service to allow our customers to work alongside us in the designing process to create an entirely unique item designed especially for them.
Turn around times for bespoke orders are 4-8 weeks.
You can contact us for further information at firstname.lastname@example.org.
We reserve the right to change the pricing of quotes after 60 days to compensate for fluctuating material costs.
A bespoke or customised order cannot be changed or cancelled once your deposit has been paid.
This is your agreement and commitment to the order.
The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production is underway.
We require a 50% deposit for bespoke items as confirmation of your order before production can begin. At this point you will be committed to the purchase of the item. This is non-refundable.
The remaining 50% will then need to be paid in full before dispatch of the order.
When ready to proceed please contact and you will be directed to your unique listing to proceed with secure payment.
Goods remain the property of Garter & Veil until paid for in full.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
PRODUCTS & DESCRIPTIONS
Every care has been taken to ensure that details of our products and prices are correct.We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.