Please care for any Garter & Veil piece as you might any other heirloom item, most of our pieces are handmade and delicate in nature and many hours have been spent creating them.
Please take extra care with flexible metal or wire pieces as bending the wire too hard can cause the wire to snap or become misshapen.
We cannot take any responsibility for any pieces that are broken or damaged by heavy handiness or misuse.
Our products are not intended to be worn or used by children and have small delicate elements.
Please treat each piece with great care, for best results keep items in the protective packaging provided as moisture in the air can tarnish all metals over time.
Items can be cleaned with a soft polishing cloth as some jewellery dips can damage plating, pearls and acrylics. Larger crystals and stones can be buffed for a beautiful shine using a jewellery cloth. Please be delicate and follow the instructions on your chosen method of cleaning.
Gold & Silver items can be cleaned using a jewellery dip and rhodium plated items will not need cleaning as they will not tarnish.
Hairspray, body creams, perspiration and perfume applied directly to our products will cause discolouration and can damage metals. We will not be responsible for replacing items damaged in this way. As part of our superior service all orders are hand selected and packaged. We do not offer refunds for damaged items but will happily exchange the item like for like if it is damaged during its journey to you.