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It is our priority that you are delighted with everything you purchase from Garter & Veil, but we understand that from time to time you may need to return or exchange a product. 

If you're not happy for any reason please contact studio@garterandveil.co.uk to let us know, we may be able to provide further advice for a product or offer an alternative.

This policy does not affect your statutory rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

 

OUR RETURNS POLICY

For any purchases made you will be entitled to return a product to us and receive a refund where:

(a) we receive a Return Request within 14 calendar days from the date you receive your order (as noted by our delivery partner), and we receive the returned product within 14 calendar days of receiving this Return Request;

(b) the returned product is unused, in its original packaging, and otherwise in a condition enabling us to sell the product as new;

(c) none of the exclusions set out below apply.

Please make sure your parcel is properly packaged in its original box to avoid any damage on its way back to us.

Please include the original delivery note so that we can identify the order on return. Items that arrive damaged due to improper packaging or that are unidentifiable will not be exchanged or refunded - we also highly recommend advising us of any return tracking information.

You will be responsible for paying postage costs associated with returns. Returns must be sent through a trackable delivery service, ensuring it is appropriately insured. We do not take any responsibility and cannot process a refund for items that are not received and request that you contact your delivery provider directly in these cases. 

 

EXCLUSIONS

The following kinds of products may not be returned under this policy:

(a) Bespoke, customised or personalised goods  - which means pieces that have been changed/amended/adjusted in style, colour, or fit from the standard style offered on our website or made specifically to a design created for you. 

(a) Earrings for pierced ears -. All earrings for pierced ears are non-returnable due to strict hygiene control.

(a) Garters made to order to a non-specified size available online or personalised. 

 

DAMAGED ITEMS

As a part of our service, we take great care in handling each piece with great attention and care. Our products are checked and carefully hand packaged so it is extremely unlikely any pieces will ever leave us damaged - however, occasionally the delivery service will handle a package roughly and the contents may become damaged in transit. In this case, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like).

If you believe your products are damaged please notify us immediately upon receipt and we will do our utmost to rectify the problem as speedily as possible.

 

REFUNDS

We will happily provide a refund to you within 14 days once the item(s) have reached us safely. We will notify you by email once a return has been received.

We will refund any money received from you using the same method originally used to pay for your purchase, we do not hold any bank details used for the purchase and refunds will be handled securely by our third-party provider - we can only refund the original purchaser by the original method without exception.

We recommend providing us with the tracking details for your return to ensure we can monitor its location at our end. 

Bridal accessories, wedding accessories, hair accessories 

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© GARTER & VEIL 2020