Your item is delicate and should be handled with care. Sprays, solvents, perfume and body creams applied directly to your accessories will cause discolouration and can damage metals beyond repair. We will not be responsible for replacing items damaged in this way, by misuse or heavy handedness.
As part of our service all products sent are inspected before being packaged, no items will leave us damaged. We do not offer refunds for damaged items but will happily exchange the item (like for like) if it is damaged during transit to you, which must be reported on delivery.
Further information can be found on our product care page.
